Cancellation policy

9. PAYMENT TERMS

Payment is made directly to the Company.

Payments made on the Site are processed through Shopify checkout and via secure online payment providers compliant with PCI-DSS standards. Accepted payment methods include: credit/debit card, PayPal and Apple Pay. The use of PayPal or Apple Pay is subject to their own terms of service.

Failure to complete payment will result in cancellation of the Order.

Invoices may be provided electronically upon request.

 

10. SUBSCRIPTION – AUTOMATIC RENEWAL

Certain Products may be offered via subscription with recurring deliveries.

Where a User purchases a Product on subscription, such User authorises the Company to charge the payment method provided at the price and frequency shown at checkout (plus any applicable delivery charges and taxes) until such subscription is paused or canceled.

Unless the subscription is cancelled or paused before the next scheduled billing date shown in the User Account (or in the renewal notice sent), the subscription will automatically renew and we will take payment prior to dispatch of the next shipment.

The Company will send the User a reminder notice before each renewal/charge (or in accordance with the renewal cadence presented at checkout and in the User Account), stating the amount to be charged, the billing date and how to cancel.

The subscription can be canceled or paused at any time:

    • through the User Account; or
    • by contacting the Company using the details in the “Contact” section.

Cancellation will take effect for the next Order that has not yet been generated/processed. If an Order has already been generated/processed, it will be treated as a one-off Order and cannot be cancelled, but the User may still be able to return it under the cancellation/returns section (if eligible).

If the subscription price changes, the Company will notify the User in advance. The new price will apply from the next renewal after the notice, unless the User cancels before that renewal.

If a payment fails, the Company may retry the charge and/or suspend the subscription until payment is successfully taken. The Company will notify the User if it cannot process payment.

The Company does not charge a cancellation fee for subscriptions.